CUSTOMER SATISFACTION SURVEY

Yes, you have probably heard it before, and you might have might use it a couple of times yourself that “the customer is always right” and no matter how you feel about the phrase, it is true. Customers can make or break your business, and your brand.

As an Organization, you must always be ahead of the customer, always pre-empt things (negative or positive) especially those that can damage your company reputation before they can happen and place measures in place to prevent them from happening.

Customer Survey does exactly that for you, to know and understand your Customers, what ticks them, what makes them Happy or Unhappy.

Customers Survey helps you to identify and compare an existing, loyal customer and a new customer, as it is very easy to retain a customer than to attract a new one.

Customer Satisfaction Survey is designed for you to understand whether your customers are engaged or disengaged with your Business, you’re Brand and you’re Employees. By conducting the Survey, you will be able to correct any identified challenges, issues, concerns to ensure that they strengthen your business growth prospects.

The Survey will measure:

  1. Quality of Service
  2. Overall Satisfaction / Dissatisfaction
  3. Product-specific Satisfaction
  4. Measure level of professionalism
  5. Quality of assistance from staff
  6. Interest in new products, brands and or services

Let Customers always be right, and play an exclusive role and have a front-seat in the success and growth of your business.

EMPLOYEE SATISFACTION SURVEY

An Employee is and will always be the Ambassador of a company, the face of the company as what he / she does can either make or break the success of an organization.

The purpose of the Survey will be to identify if your Employees are engaged or disengaged, and further:

  1. Measure Employee Engagement and Satisfaction
  2. Increase Employee Engagement and promote Tea-work.
  3. Give Employees a Voice, and address their benefits concerns and satisfactions
  4. Boost Employee Productivity and Organizational Growth
  5. Retain quality Employees
  6. Identify areas of concerns and challenges, and make them part of training sessions, orientations and meetings.

PRODUCT SURVEY

The survey assist company to assess how the general public and their customers perceive their products / brands.

As an Organization, you must always be ahead of the customer, always pre-empt things (negative or positive) especially those that can damage your company reputation before they can happen and place measures in place to prevent them from happening.

The focus of Product Survey is:

  1. Market Performance of your brand / product in comparison to your competitors.
  2. Do your customers find your brand / product reliable?
  3. Is there an appetite and demand for your brand / product in the Market?
  4. Do the consumers find your Marketing Message appealing?
  5. Are the customers one time buyers or will they become loyal to your brand / product?
  6. What kind of qualities are they looking for in your brand

Consumers answering this strategic questions, your business will be in a better position to make informed decisions and add positive attributes which will be positively received by your customers and the general public.

EVENT SURVEYS

It’s Vital to get response from event attendees and suppliers about the overall planning and participation of the events, which will help you to make improvements on other future events, and also find out from the attendees if they found the event successful, and identify areas of improvements, and whether the event has achieved its objectives.:

We will conduct for your Event:

  1. Pre-Event Survey
  2. Event Survey:
    • You will get the results in real-time, and you will be able to identify areas that needs urgent attention, and you can make adjustments during the event, and ensuring the attendees satisfaction.
  3. Post-Event Survey:
    • We will send a survey to the attendees and suppliers to give their views on the events regarding: Speakers, Menu, Staff Assistance, performance, time Management, etc. which the information will help on future events.

Make Your Perfect Business Right Now!